Effective Date: 08/04/2026
MailBig (“we”, “our”, “us”) is a web hosting brand operated under CloudNeuron Technologies LLP, registered in India. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.
By using our website or hosting/email services, you consent to this Privacy Policy.
1. Information We Collect
We collect information directly provided by you during signup and service usage, including but not limited to:
- Name
- Email address
- Phone number (if provided)
- Billing information / payment data (processed by payment gateway)
- Login logs, IP address, browser type
- Domain names added to your account
- Support ticket communication
We do not sell or trade your information with third parties.
2. Payment and Billing Data
We do not store full card or bank details. All payments are processed securely via integrated payment gateway(s) that comply with industry-standard security and encryption.
3. Cookies
We use cookies for:
- Login session management
- Fraud prevention
- Analytics and performance insights
You may disable cookies in your browser, but doing so may break account functionality.
4. Email Usage
We may send service-related emails such as:
- Activation notices
- Invoices / billing reminders
- Account alerts
- Service maintenance notifications
We do not send promotional spam. Marketing emails (if any) include an unsubscribe option.
5. Data Storage & Security
Your data is stored on secured hosting infrastructure. We implement protection layers such as firewalling, malware scanning, and DDoS mitigation. However, no system is 100% immune to risks.
6. Third-Party Services
We may use trusted third-party systems for:
- CDN
- DNS
- SSL issuance
- Payment processing
- Analytics
These services only receive data necessary to perform their function.
7. Law & Compliance
We may disclose data if required under legal obligation, court order, or national security requirement as governed under laws in India.
8. Changes to Policy
We may update this Privacy Policy periodically. Continued use after changes implies acceptance.
For any queries on privacy or data handling, contact our support team.